What Are Managed Services?

Simply put, Managed Services is a subscription based support model that gives you the benefits of an internal IT department, without the costs of hiring full-time IT staff or the unpredictability that comes with On-Demand IT. With Managed Services, your costs are predictable, downtime and computer issues are reduced, your networking is actively maintained and monitored, and upgrades and technology replacements are planned with purpose.

How Does Reliability Differ from Competitors?

Most Managed Service Providers (MSPs) have a rigid, cookie cutter approach to IT. This is often pitched as a positive by calling it “Standardization”. What this really does is allow the MSP to keep their costs low. The problem is that this doesn’t always result in the best solution being presented to their clients. The needs and resources of a 5 person startup differ greatly from those of a 20 person non-profit organization, or those of a 100 person manufacturing company. So why would we propose the same solution to all three organizations?

At Reliability Technology Solutions, we start every Managed Services partnership off with a full network assessment. We then meet with you to find out what is and isn’t working with your current environment. From there, we develop a solution and roadmap that best fits the needs and budget of your organization.

What Do I Get With a Managed Services Partnership?

24/7/365(or 366) Monitoring

Real-time monitoring of all critical systems, so we know about and can resolve issues as soon as they happen. We should never find out about a down server or internet outage by you calling and saying “is there something up with the server?”

Proactive Maintenance

With automated patching, and advanced alerting of potential issues (such as low disk space or hardware issues), we can keep your environment stable and secure.

Managed Security

A chain is only as strong as its weakest link. That’s why all of our Managed Services plans include anti-virus and ransomware threat protection, to keep every device secure.

Unlimited Office Hours Support

Whether you call in five times or fifty times, you pay the same amount, every month. No more rationing IT calls because “it isn’t worth dealing with”, or “waiting for the IT guy to stop by”. If you have an issue, just call and get it resolved.

Reduced-Rate After-Hours Support

Not all businesses operate Monday to Friday, 8 AM to 5 PM, and critical infrastructure often needs to function 24/7. That’s why we offer a reduction in our after-hours support rates to all Managed Services clients.

Regular Technology Reviews and Roadmaps

All clients get an annual review of their technology, as well as fiscal forecasts and roadmaps for ever-greening all devices and equipment.

Best in Class Documentation

We are obsessed with documentation. This obsession ensures that we always have the most up to date information on our clients, as well as how to guides for the most common issues.

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